Privacy Policy for Duality LLC
Effective Date: March 27, 2025
1. Introduction
This Privacy Policy explains how we collect, use, disclose, and protect the personal information of users (“you”) utilizing our services through the Duality app. We are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly. By using our application, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information to provide and improve our services:
- Personal Identification Information
- Name, email address, phone number, and account details.
- User preferences, including selected role (Talker/Listener).
- Credit and Subscription Information
- Details of credits earned, purchased, or consumed.
- Subscription plan details (Intermediate, Advanced, Advanced Plus).
- Call and Feedback Data
- Call duration, selected timer settings, and feedback provided post-session.
- Reports submitted against other users.
- Payment Information
- Payment details for subscriptions or credits (processed via secure third-party payment gateways).
- Usage and Device Information
- App usage data, device type, operating system, and unique device identifiers.
- IP address, location data (if permissions are granted), and analytics data.
- Advertisement Interaction
- Interaction details with advertisements to earn credits.
3. How We Use Your Information
- Providing and Enhancing Services: To connect users based on selected roles (Talker/Listener) and timer duration, and to track credit balance and facilitate calls.
- Facilitating Payments and Subscriptions: To process payments for subscriptions or additional credits and manage subscription plans and upgrades.
- Session Feedback and Reporting: To collect session feedback for quality improvement and handle user reports to ensure compliance with community guidelines.
- Advertisement Services: To enable users to earn credits by interacting with advertisements.
- Communication: To notify users about subscription plans, updates, or important service announcements.
- Legal and Compliance Requirements: To comply with applicable laws, regulations, and legal processes.
4. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Third-Party Service Providers: Vendors assisting with payment processing, advertisement services, and technical support.
- Regulatory Authorities: As required by law or to comply with legal obligations.
- Analytics Providers: Third-party analytics services to improve app performance and user experience.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure.
6. Your Rights
- Access Your Data: Request access to the personal information we hold about you.
- Correct Inaccuracies: Request corrections to incomplete or inaccurate information.
- Delete Your Data: Request deletion of your personal data, subject to our legal obligations.
- Opt-Out of Advertisements: Manage your preferences for receiving advertisements to earn credits.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
8. Governing Law
These Terms and Conditions, along with any related policies and agreements, shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. By using this website or application, you consent to the exclusive jurisdiction of the state and federal courts located in California for the resolution of any disputes arising out of or related to these Terms and Conditions.
9. Arbitration Clause
Any disputes, claims, or controversies arising out of or relating to these Terms and Conditions, including any issues regarding privacy, data usage, or the enforcement of these Terms, shall be resolved exclusively through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall be conducted in Santa Monica, CA, and the proceedings shall be governed by the Federal Arbitration Act. Both parties waive any right to a jury trial or to participate in a class action.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
By using our services, you consent to this Privacy Policy.